Informativa sulla cancellazione

1. STANDARD ORDERS

1.1 Cancelling Before Dispatch

• If you need to cancel your order, please email info@believeleotards.com as soon as possible.
• If your order has not yet been processed or shipped, we will cancel it and issue a full refund.
• Once your order has been dispatched, it can no longer be cancelled and must follow our Returns Policy instead.

1.2 Cancelling After Dispatch

• If your order has already been shipped, it cannot be cancelled.
• You may return eligible items within 30 days (see our Returns Policy for details).

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2. BESPOKE & CUSTOM ORDERS (INCLUDING CLUB ORDERS)

2.1 Due to the nature of custom-made and bespoke leotards, these orders cannot be cancelled or refunded once placed.
2.2 Once production has started, no modifications can be made to the design, sizing, or order quantity.
2.3 If there is a confirmed quality issue, we will remake the affected leotard(s) at no additional cost. However, we do not offer refunds for bespoke or club orders under any circumstances.

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3. PRE-ORDERS

3.1 If you place a pre-order, you may cancel it up until 7 days before the estimated dispatch date for a full refund.
3.2 Cancellations made within 7 days of the dispatch date may not be possible, as orders may already be in processing.

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4. PAYMENT DISPUTES & CHARGEBACKS

4.1 If a chargeback or payment dispute is filed against us without prior communication, we reserve the right to refuse future orders.
4.2 We encourage customers to contact us at info@believeleotards.com if there are any issues before disputing a transaction.

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By placing an order with Believe Leotards, you acknowledge and agree to the terms outlined in this Purchase Options & Cancellation Policy.

For any cancellation inquiries, contact us at info@believeleotards.com.