RETURNS POLICY
1. RETURNS & EXCHANGE ELIGIBILITY
1.1 We accept returns on full-priced leotards within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
1.2 Sale items and discounted purchases are final sale and cannot be returned.
1.3 Bespoke and custom-made leotards, including club orders, are non-refundable and non-exchangeable.
1.4 Returns due to sizing issues are accepted, but exchanges are subject to stock availability.
2. RETURN PROCESS
2.1 To initiate a return, email info@believeleotards.com with your order number and reason for return within 30 days of ordering.
2.2 Customers are responsible for return shipping costs unless the item is faulty.
2.3 Returns should be sent to:
Believe Leotards
11 Chalfont Road
WD3 9TA
United Kingdom
Please include a note with your order number and specify whether you would like an exchange or a refund.
2.4 Once received, returns will be processed within 7 business days, and refunds will be issued to the original payment method.
3. FAULTY ITEMS
3.1 If you receive a defective item, contact us within 48 hours of delivery with photos of the fault.
3.2 We will assess the issue and provide a resolution, which may include a repair, replacement, or refund.
4. CLUB ORDER QUALITY ISSUES
4.1 If a club order has a confirmed quality issue, we will remake the affected leotards at no additional cost.
4.2 Refunds will not be provided for club orders, even in cases of quality concerns.
5. INCORRECT ORDERS
5.1 If you receive the wrong item, contact us within 48 hours, and we will arrange a replacement.
6. SHIPPING COSTS
6.1 Original shipping costs are non-refundable unless the return is due to a fault or error on our part.
6.2 We recommend using a tracked service for returns, as we are not responsible for lost parcels.
By purchasing from Believe Leotards, you acknowledge and agree to these terms.
For any further questions, contact info@believeleotards.com.
TERMS & CONDITIONS
1. GENERAL
1.1 These Terms & Conditions apply to all purchases made from Believe Leotards. By placing an order, you agree to be bound by these terms.
1.2 We reserve the right to update or modify these terms at any time without prior notice.
2. ORDERING & PAYMENT
2.1 All orders are subject to availability.
2.2 Prices are listed in GBP (£) and include VAT where applicable.
2.3 Payments must be made in full at checkout. We accept all major debit/credit cards and PayPal.
2.4 We reserve the right to cancel or refuse an order if payment is not received or if fraudulent activity is suspected.
3. SHIPPING & DELIVERY
3.1 Orders are processed as quickly as possible, but shipping times may vary. Estimated delivery dates are provided at checkout.
3.2 We are not responsible for delays caused by couriers, customs, or factors beyond our control.
3.3 Any customs duties or import taxes are the responsibility of the customer.
4. PRODUCT INFORMATION & SIZING
4.1 We make every effort to ensure that product descriptions, images, and sizes are accurate. However, slight variations may occur.
4.2 It is the customer’s responsibility to check sizing guides before purchasing.
5. RETURNS & EXCHANGES
5.1 Please refer to our Returns Policy above for details on returns and exchanges.
6. BESPOKE & CLUB ORDERS
6.1 Bespoke and custom-designed leotards, including club orders, are non-refundable and non-returnable.
6.2 We strongly recommend ordering a sample before placing a club order to ensure satisfaction with design, fit, and quality.
6.3 If there is a confirmed quality issue with a club order, we will remake the affected leotards at no additional cost. However, we do not offer refunds for bespoke or club orders under any circumstances.
6.4 Once an order for a bespoke leotard is placed, no modifications can be made.
7. LIABILITY
7.1 Believe Leotards is not liable for any injuries sustained while wearing our products. Gymnastics is a high-risk sport, and appropriate care should be taken.
7.2 We are not responsible for lost or stolen packages once they have been shipped.
8. CONTACT INFORMATION
For any inquiries, please contact us at info@believeleotards.com or visit our website.